Privacy Policy for Room-Away.com
This privacy policy sets out how Room-Away Online Limited, the owner and provider of Room-Away.com, uses and protects any information that you give when you use this website. Room-Away Online Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Definitions and Interpretations
In this privacy policy, the following definitions are used:
Data: It refers to all the information that you submit to Room-Away Online Limited through the website.
Cookies: These are small text files placed on your computer by this website when you visit certain parts of the website and/or when you use certain features of the website.
Data Protection Laws: It refers to any applicable law relating to the processing of personal Data, including but not limited to Directive 96/46/EC (Data Protection Directive) or the GDPR.
GDPR: The General Data Protection Regulation (EU) 2016/679.
Room-Away Online Limited, we, or us: Room-Away Online Limited, a company incorporated in England and Wales with registered number 12381296, whose registered office is at Derwent Business Centre, Clarke St, Derby, Derbyshire, DE1 2BU.
UK and EU Cookie Law: The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
User or you: Any third party that accesses the website and is not either (i) employed by Room-Away Online Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Room-Away Online Limited and accessing the website in connection with the provision of such services.
Website: The website that you are currently using, Room-Away.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
Scope of this Privacy Policy
This privacy policy applies only to the actions of Room-Away Online Limited and Users with respect to this website. It does not extend to any websites that can be accessed from this website, including, but not limited to, any links we may provide to social media websites.
Data Collected
We may collect the following Data, which includes personal Data, from you:
Name
Contact Information such as email addresses and telephone numbers
Demographic information such as postcode, preferences, and interests
Financial information such as credit/debit card numbers
IP address (automatically collected)
Web browser type and version (automatically collected)
Operating system (automatically collected)
Collection of Data
Our methods of collecting Data are as follows:
a. Data is voluntarily provided by you; and
b. Data has been collected automatically.
Voluntarily Provided Data
Room-Away Online Limited obtains Data from you through various means, including:
a. when you reach out to us via the website, telephone, mail, email, or any other mode of communication;
b. when you register with us and create an account to avail of our services or products;
c. when you participate in surveys that we conduct for research purposes (your participation is optional);
d. when you take part in a competition or promotion on social media;
e. when you make payments to us, either through this website or other modes of payment;
f. when you choose to receive our marketing communications;
All of the above instances comply with our privacy policy.
Automatically Collected Data
Your Data will be automatically collected to the extent that you access the website. This may include:
a. information about your visit to the website, which we collect automatically. This information is used to enhance the content and navigation of the website and includes your IP address, the dates, times, and frequency of your visits to the website, as well as your interaction with its content.
b. Your Data will also be collected automatically via cookies, depending on your browser’s cookie settings. For further details on cookies and their usage on the website, please refer to the “Cookies” section below.
Our Data Usage
To ensure the best possible service and experience when using our website, we may require any or all of the Data listed above. The Data may be used for the following purposes:
a. Internal record keeping
b. Improvement of our products/services
c. Email transmission of marketing materials that may interest you
d. Market research purposes via email, telephone, fax, or mail. The information may be used to customize or update the website. These purposes are in accordance with our privacy policy.
We may use your Data for the above purposes if we believe it is necessary for our legitimate interests. If you do not agree, you have the right to object in certain circumstances (refer to “Your rights” below).
For the delivery of direct marketing to you via email, we need your consent, either via an opt-in or soft-opt-in:
a. Soft opt-in consent is a type of consent that applies when you have previously engaged with us. We take your consent as given unless you opt out.
b. For other types of e-marketing, we need your explicit consent. You need to take positive and affirmative action when consenting.
c. If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time (refer to “Your rights” below).
When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may use your Data to display Room-Away Online Limited adverts and other content on other websites. If you do not want us to use your data for this purpose, please turn off the relevant cookies (refer to “Cookies” below).
Sharing Data
We may share your Data with the following groups of people for the following reasons:
a. Our employees, agents, and/or professional advisors
b. Third-party service providers who provide services to us that require the processing of personal data. This is to help ensure the website runs smoothly.
c. Third-party payment providers process payments made over the website. This is to enable third-party payment providers to process user payments and refunds.
These purposes are in accordance with our privacy policy.
Data Security
Our measures to protect your data include the following:
a. Unique username and password for account access control.
b. Data storage on secure servers.
c. SSL encryption technology for payment details.
We are PCI DSS certified to ensure data security.
Any suspected data breach will be addressed with technical and organizational measures. If you suspect any misuse or unauthorized access, please contact us immediately at xxxx@xxxx.com.
For information on how to protect your information from online problems, visit www.getsafeonline.org, supported by the UK government and leading businesses.
Data Retention
We will retain your data only as long as necessary to fulfill purposes outlined in this privacy policy or until you request deletion unless the law requires or permits a longer retention period.
Even if your data is deleted, it may remain on backup or archival media for legal, tax, or regulatory purposes.
Your Rights
You have the following rights in relation to your data:
a. Access to information we hold about you or modification, updating, or deletion of such information.
b. Rectification of inaccurate or incomplete data.
c. Deletion or removal of your data from our systems.
d. Blocking or limiting our use of your data.
e. Moving, copying, or transferring your data.
f. Objecting to our use of your data.
Contact us at xxxxx@xxxx.com to make inquiries, exercise your rights, or withdraw consent to process your data.
If you are dissatisfied with our handling of your complaint, you can refer it to the relevant data protection authority, such as the Information Commissioner’s Office (ICO) for the UK.
Keep us informed of any changes to your data to ensure accuracy.
Links to Other Websites
This website may occasionally provide links to other websites. We do not have control over the content of such websites and, therefore, cannot be held responsible for their privacy policies. This privacy policy only applies to our website and not to any other websites. We recommend that you read the privacy policies of other websites before using them.
Changes in Business Ownership and Control
Room-Away Online Limited may expand or reduce its business from time to time, which could involve the sale or transfer of control of all or part of Room-Away Online Limited. If the Data provided by Users is relevant to any part of our business that is transferred, the Data will be transferred along with that part. The new owner or controlling party will be permitted to use the Data for the same purposes for which it was originally provided to us, in accordance with this privacy policy.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the aforementioned instances, we will take measures to protect your privacy.
Cookies
This website may use Cookies to enhance your experience while using our website and to improve our range of products and services. Room-Away Online Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
All Cookies used by this website comply with current UK and EU Cookie Laws.
Before we place Cookies on your computer, you will be presented with a message bar asking for your consent to set those Cookies. By giving your consent to the placing of Cookies, you enable Room-Away Online Limited to provide a better experience and service to you. If you do not wish to give consent, you may deny the placing of Cookies; however, certain features of the website may not function fully or as intended.
This website may use the following Cookies:
Type of Cookie and Their Purpose
Our website uses different types of cookies to provide you with the best browsing experience. Below is a breakdown of the types of cookies we use and their purposes:
Strictly necessary cookies: These cookies are essential for the proper functioning of our website. They enable you to log in securely, use the shopping cart and make use of e-billing services.
Analytical/performance cookies: These cookies allow us to analyze the number of visitors to our website and their behavior. This helps us to improve our website’s performance and ensure users can easily find what they are looking for.
Functionality cookies: These cookies recognize you when you return to our website, enabling us to personalize our content for you, greet you by name, and remember your preferences.
Targeting cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and advertising more relevant to your interests.
Managing Cookies
You can manage cookies through your internet browser settings. By default, most internet browsers accept cookies, but you can disable them. Deleting cookies may result in losing information that enables you to access our website more quickly and efficiently, including personalization settings. For more information on managing cookies, please consult the help menu in your internet browser or visit aboutcookies.org.
General Information
This privacy policy is not transferable to other individuals. We may transfer our rights under this policy if we believe it won’t affect your rights. If a court or competent authority finds any part of this policy invalid, illegal, or unenforceable, the provision will be deemed deleted, and the rest of the policy will remain valid. Any delay, act, or omission by either party will not be deemed a waiver of that or any other right or remedy. This policy will be governed by and interpreted in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English and Welsh courts.
Privacy Policy Changes
Room-Away Online Limited reserves the right to modify this privacy policy as needed or as required by law. Any updates will be promptly posted on the website, and by using the website after the changes, you are deemed to have agreed to the revised privacy policy terms. For inquiries, please email Room-Away Online Limited at simon@yourhandsoff.com.
Cookies
Listed below are the cookies that we use. We strive to ensure that the information is complete and accurate, but if you believe there are missing cookies or discrepancies, please inform us.
Strictly Necessary
We use the following strictly necessary cookies:
Cookie Description __cfduidv
Purpose: This cookie is associated with sites that use CloudFlare and is utilized to hasten page loading times.
Analytical/Performance
We use the following analytical/performance cookies:
Cookie Description ss_cidss, _cvtss, _cvisitss, _cpvisit, ss_cvr
Purpose: These cookies recognize unique visitors and trace a visitor’s sessions on a site.
Cookie Description _ga, _gid, _gat
Purpose: This cookie name is linked to Google Universal Analytics, which is an extensive update to Google’s commonly used analytics service. The cookie distinguishes unique users by assigning a randomly generated number as a client identifier. It is included in every page request on a site and used to calculate visitor, session, and campaign data for the site’s analytics reports. The default expiration is two years, but website owners can customize it.
Functionality
We use the following functionality cookies:
Cookie Description crumb
Purpose: This cookie prevents cross-site request forgery (CSRF).
Cookie Description _calendly_session
Purpose: This cookie is associated with Calendely, a meeting scheduler that some websites use. It enables the meeting scheduler to function within the website.
Targeting
Cookie Description Facebook Pixel
Purpose: This cookie is placed by Facebook. It enables Room-Away Online to measure, optimize, and build audiences for advertising campaigns served on Facebook.
